US Direct Business Return Policy

Enjoy free & easy returns

We’re happy to accept returns for a full refund within 60 days for most items purchased directly from online or through our Kerr Sales Representative.  

  • Returns must be initiated within 60 days of purchase (invoice date).
  • Items must be in their original condition, undamaged and unopened with factory seals intact.
  • Kerr Dental will provide prepaid return shipping label and shipping instructions.
  • Product tied to a promotion can only be exchanged, no credit will be provided.
  • Products purchased in a kit or set cannot be returned and/or exchanged as individual components.

To initiate your return, CLICK HERE

Our Customer Service team will contact you within two business days with your return authorization number (RMA#) and instructions on how to return the product. Products must be returned with a traceable tracking #, and the RMA# written on the box. Returns or exchanges will not be accepted without the necessary RMA#.